PRIVACY POLICY

Effective Date: April 17, 2026
Website: https://ashnapowerpro.co.ke/

1. Introduction

At Ashna Power Pro, we are committed to protecting the privacy and personal information of our customers and website visitors. This Privacy Policy explains how we collect, use, and safeguard your information when you browse our website or purchase products such as smart home appliances, solar equipment, and tools.

2. Information We Collect

We collect personal information necessary to process your orders and improve your shopping experience. This includes details you provide directly, such as your name, phone number, email address, and delivery location when placing an order or making an inquiry. We also collect transaction-related information, including the products you purchase and payment confirmations. In addition, certain data is collected automatically through cookies and analytics tools, such as your IP address, browser type, and how you interact with our website, which helps us improve performance and usability.

3. How We Use Your Information

Your information is primarily used to fulfill your orders, process payments, and ensure successful delivery across Nairobi and other regions in Kenya. We also use your details to provide customer support, including responding to inquiries about product usage, warranties, or specifications for items such as solar systems and power tools. Where you have given consent, we may send you updates about promotions, new arrivals, or special offers. Additionally, your data helps us detect and prevent fraudulent or suspicious transactions.

4. Data Sharing and Disclosure

Ashna Power Pro does not sell or rent your personal data to third parties. However, we may share necessary information with trusted service providers to facilitate our operations. This includes logistics partners responsible for delivery, payment processors such as M-Pesa or other secure platforms for transactions, and legal authorities if required to comply with applicable laws or protect our business interests.

5. Data Security

We take data security seriously and implement industry-standard measures, including encryption and secure systems, to protect your personal information during transmission and storage. While we strive to maintain the highest level of security, no method of data transmission over the internet or electronic storage is completely secure.

6. Your Rights

In accordance with the Kenya Data Protection Act, you have the right to access the personal data we hold about you, request corrections to inaccurate information, request deletion of your data where applicable, and object to the use of your data for direct marketing. We are committed to respecting and responding to these rights promptly.

7. Cookies

Our website uses cookies to enhance your browsing experience by remembering your preferences and improving site functionality. You can choose to disable cookies through your browser settings, although this may affect certain features of the website.

8. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or how your data is handled, you can contact us using the details below:

Ashna Power Pro
📞 0723 619 074 
📍 Nairobi Town, Kenya